Shipping

We ship all orders to the U.S. via USPS.

Our team ships Monday through Friday (excluding holidays). Orders placed will typically ship the following business day. You will receive a confirmation email when your order ships with tracking information.

Shipping carriers experience delays depending on the time of year or other circumstances. We will fulfill your order as quickly as possible, but cannot guarantee delivery times.

Shipping cost

Shipping cost is automatically calculated at checkout based on the items, weight of the shipment, and carrier rates. You can view the shipping cost after entering your address information and selecting the shipping method in your cart before checkout. This cost is set by the carrier (USPS).

Combining orders

Once an order is placed, it is printed immediately and then put into our order packing queue. Unfortunately, because of our small team and the volume of orders we are processing in a short time, we are unable to combine separately placed orders or modify an order once it’s been placed. 

Adding or removing items from an order

Because we cannot access your credit card information, we are unable to modify your order after it has been placed. 

Canceling an order

If you need to cancel your entire order, please contact us as soon as possible with your order number. Your order number can be found in your order confirmation email. We are unable to cancel or remove individual items from your order.

Returns & refunds

Seeds

All of the seeds we offer in our shop are of the highest quality and are tested frequently to ensure excellent germination. We guarantee that our seeds are viable and true to type.

We have found that many seed-starting problems can be remedied by setting up a proper seed-starting area before sowing any seeds. Using high-quality potting mix and providing adequate amounts of light, water, and consistent temperatures will be critical to seed-starting success.

If your seeds do not perform, please contact us immediately and we will happily send you replacement seed if available, or refund the purchase price. Our guarantee is limited to the purchase price of the seed only; shipping costs are non-refundable. Woodside is not liable for any damage or loss resulting from crop failure. Reports must be made within 2 weeks of discovering the problem and within 1 year of purchase.

Missing or lost packages

Tracking information is emailed once your package ships. You can find the most up-to-date information by clicking the link in your shipping confirmation email.

Shipping carriers experience delays depending on the time of year or other circumstances. We will fulfill your order as quickly as possible, but cannot guarantee delivery times. 

In the event that your package appears to be missing or lost, please contact us after checking with your local carrier.

Received the wrong product or missing a product

If you received the wrong product or are missing a product from your order, please contact us and we will correct the error.